Theeasiest, the most tempting, and the least creative response to conflictwithin an organization is to pretend it does notexist.

Keepthings informal. Talking is the natural way to do business. Writing is greatfor keeping records and putting down details, but talk generates ideas. Greatthings come from our luncheon meetings which consist of a sandwich, a cup ofsoup, and a good idea

Ninety-ninepercent of all problems in communications start with misunderstandings whichdevelop as a result of differing viewpoints and conditioning.

The singlemost powerful tool for winning a negotiation is the ability to get up andwalk away from the table without a deal.

It's not only later than you think- it's sooner than you suspect.

An adventure is an inconvenience rightly considered. An inconvenience is an adventure wrongly considered.

To effectivelycommunicate, we must realize that we are all different in the way we perceivethe world and use this understanding as a guide to our communication withothers.

Thetime to repair the roof is when the sun is shining.

Makesure you never, never argue at night. You just lose a good night's sleep, andyou can't settle anything until morning anyway.

The tormentof human frustration, whatever its immediate cause, is the knowledge that theself is in prison, its vital force and ‘mangled mind’ leaking away in lonely,wasteful self-conflict.

The warexisting between the senses and reason.

Loving without dreaming is like going to Venice without riding in a gondola