Well-managed,cooperative conflict contributes to the productivity and innovativeness oforganizations and the competence and well-being of people.

The great essentials of happiness are: something to do,something to love and something to hope for.

Thefire you kindle for your enemy often burns yourself more than him.

We do not err because the truth is difficult to see. We err because this is more comfortable

Ittakes time to save time.

Thecorrect strategy for Americans negotiating with Japanese or other foreignclients is a Japanese strategy:ask questions. When you think you understand, ask more questions. Carefullyfeel for pressure points.If an impasse is reached, don't pressure. Sugges

First-rate men employ first-rate men; second-rate men employ third-rate men.

Whospreads, sows; Who listens, reaps.

One must be poor to know the luxury of giving.

Keepthings informal. Talking is the natural way to do business. Writing is greatfor keeping records and putting down details, but talk generates ideas. Greatthings come from our luncheon meetings which consist of a sandwich, a cup ofsoup, and a good idea

The past is always dogging our heals, striving ceaselessly to banish the present.

Whenyou lose, don't lose the lesson.