Politeness is the art of selecting among one's real thoughts.

Informationis a negotiator's greatest weapon.

Zeal is fit only for wise men but is found mostly infools.

They mayforget what you said, but they will never forget how you made them feel.

Be still when you have nothing to say; when genuine passion moves you, say whatyou've got to say, and say it hot.

Thecorrect strategy for Americans negotiating with Japanese or other foreignclients is a Japanese strategy:ask questions. When you think you understand, ask more questions. Carefullyfeel for pressure points.If an impasse is reached, don't pressure. Sugges

He who truly knows has no occasion to shout

The reasonable man adapts himself to the world; the unreasonable one persists in trying to adapt the world to himself. Therefore, all progress depends upon the unreasonable man.

Constantrepetition carries conviction.

It is a lesson which all history teaches wise men, to puttrust in ideas, and not in circumstances.

Do good to your friend to keep him, and to your enemy to make him your freind.

It is better to suffer wrong than to do it, and happier tobe sometimes cheated than not to trust.