Toeffectively communicate, we must realize that we are all different in the waywe perceive the world and use this understanding as a guide to ourcommunication with others.

A good listener is not someone with nothing to say. A good listener is a good talkerwith a sore throat.

If you are patient in one moment of anger, you will escapea hundred days of sorrow.

Acreaking door hangs long on its hinges.

Sayingnothing... sometimes says the most.

It ishard to change our point of view in a conflict. Most often, it is because weare not nearly as interested in resolving the conflict and possibly creatinga new ‘pearl’ as we are in being right.

Passionsare generally roused by great conflicts.

Pleasant words are the food of love.

He who is unable to dance says the yard is stony.

The aimof argument, or of discussion, should not be victory, but progress.

Peoplewho are too concerned with how well they are doing will be less successfuland feel less competent than those who focus on the task itself... Somepsychologists call it a conflict between egoorientation,or between extrinsic and intrinsic motivation…

To teach isto learn twice.