The aimof argument, or of discussion, should not be victory, but progress.

The mostdramatic conflicts are perhaps, those that take place not between men butbetween a man and himself where the arena of conflict is a solitary mind.

Undernormal conditions, most people tend to see what they want to see, hear what theywant to hear, and do what they want to do; in conflicts, their positionsbecome even more rigid and fixed.

Thebasic building block of good communications is the feeling that every humanbeing is unique and of value.

We ownalmost all our knowledge not to those who have agreed but to those who havediffered.

Mediocrity knows nothing higher than itself, but talent instantly recognises genius.

Keepthings informal. Talking is the natural way to do business. Writing is greatfor keeping records and putting down details, but talk generates ideas. Greatthings come from our luncheon meetings which consist of a sandwich, a cup ofsoup, and a good idea

Conflictinvolves incompatible behaviors rather than competitive goals.

You cannot truly listen to anyone and do anything else at the same time.

Wisdom requires that we pour a little oil of delicate courtesy on the wheels of friendship.

Every man is wanted; and no man is wanted much.

Thehardest step is over the threshold.