Thenumber one goal in resolving a conflict is to make sure both sides maintaintheir self-esteem.

A critic is a man who knows the way but can't drive the car.

If you wish to make a man your enemy, tell him simply, 'You are wrong.' Thismethod works every time.

Thecorrect strategy for Americans negotiating with Japanese or other foreignclients is a Japanese strategy:ask questions. When you think you understand, ask more questions. Carefullyfeel for pressure points.If an impasse is reached, don't pressure. Sugges

The more faithfully you listen to the voice withhin you, the batter you will hear what is sounding outside.And only he who listens can speak.

Sparrows who emulate peacocks are likely to break a thigh.

Thosewho are at war with others are not at peace with themselves.

The hand of liberty is stronger than arms of power.

Themost intense conflicts, if overcome, leave behind a sense of security andcalm that is not easily disturbed. It is just these intense conflicts andtheir conflagration which are needed to produce valuable and lasting results.

A cup is useful only when it is empty; and a mind that is filled with beliefs, with dogmas, with assertions, with quotations, is really an uncreative mind.

We arethe prisoners of ideas.

Beholdthe turtle. He makes progress only when he sticks his neck out.