Embracingconflict can become a joy when we know that irritation and frustration canlead to growth and fascination.

A goodplan is like a road map: it shows the final destination and usually the bestway to get there.

Fortune makes a fool of him whom she favours too much

Duringa negotiation, it would be wise not to take anything personally. If you leavepersonalities out of it, you will be able to see opportunities moreobjectively.

Listeningwell is as powerful a means of communication and influence as to talk well.

Due to circumstances beyond your control, you are master of your fateand captain of your soul.

Silenceis a true friend that never betrays.

I am atpeace with God. My conflict is with man.

Prayer changes things by changing people.

No onewould talk much in society; if he knew how often he misunderstands others.

Prepareby knowing your walk away [conditions] and by building the number ofvariables you can work with during the negotiation... you need to have a walkaway... a combination of price, terms, and deliverables that represents theleast you will accept. Witho

When regard for truth has been broken down or evenslightly weakened, all things will remain doubtful.