Nobody'sa natural. You work hard to get good and then work to get better. It's hardto stay on top.

To have a respect for ourselves guides our morals; to have a deference for others governs our manners.

When you choose the lesses of two evils always remember there is still an evil.

Familiarize yourself with the chains of bondage and you prepare your own limbs to wear them.

Conflictlies at the core of innovation.

Neverforget the power of silence, that massively disconcerting pause which goes onand on and may at last induce an opponent to babble and backtrack nervously.

Humor is the affectionate communication of insight.

One person with a belief is a social power equal to nintynine who have only interest.

Manyspeak much who cannot speak well.

The numberone goal in resolving a conflict is to make sure both sides maintain theirself-esteem.

You'rein a much better position to talk with people when they approach you thanwhen you approach them.

Thecorrect strategy for Americans negotiating with Japanese or other foreignclients is a Japanese strategy:ask questions. When you think you understand, ask more questions. Carefullyfeel for pressure points.If an impasse is reached, don't pressure. Sugges