Themost dramatic conflicts are perhaps, those that take place not between menbut between a man and himselfwhere the arena of conflict is a solitary mind.
Oursubconscious minds have no sense of humor, play no jokes, and cannot tell thedifference between reality and an imagined thought or image. What wecontinually think about eventually will manifest in our lives.
Resolvingconflict is rarely about who is right. It is about acknowledgment andappreciation of differences. One ofthe best ways to persuade others is with your ears by listening to them.
Neverforget the power of silence, that massively disconcerting pause which goes onand on and may at last induce an opponent to babble and backtrack nervously.
