One hallmark of freedom is the sound of laughter.

If you follow me, I may lead you straight to hell, but ifyou trust me, I will lead you back out again.

Life cannot go on without much forgetting.

Let usnever negotiate out of fear. But let us never fear to negotiate.

All the power that we exercise over others depends on thepower we exercise over ourselves.

Whenyou're at the edge of a cliff, sometimes progress is a step backwards.

Undernormal conditions, most people tend to see what they want to see, hear what theywant to hear, and do what they want to do; in conflicts, their positionsbecome even more rigid and fixed.

Ninety-ninepercent of all problems in communications start with misunderstandings whichdevelop as a result of differing viewpoints and conditioning.

The weaknesses of many make leader possible.

An individual without information can't takeresponsibility. An individual with information can't help but takeresponsibility.

Thecorrect strategy for Americans negotiating with Japanese or other foreignclients is a Japanese strategy:ask questions. When you think you understand, ask more questions. Carefullyfeel for pressure points.If an impasse is reached, don't pressure. Sugges

Listeningwell is as powerful a means of communication and influence as to talk well.