Usenon-verbal communication to SOFTEN the hard-line position of others: S =Smile, O = Open, Posture, F = Forward Lean, T = Touch, E = Eye Contact, N =Nod.
The average man’s life consists of: Twenty years of having his mother ask him where he is going, Forty years of having his wife ask the same question; and at the end, the mourners wondering too.
