Bekind, for everyone you meet is fighting a hard battle.

Thereis no advancement to him who stands trembling because he cannot see the endfrom the beginning.

It is throughcooperation, rather than conflict, that your greatest successes will bederived.

Usenon-verbal communication to SOFTEN the hard-line position of others: S =Smile, O = Open, Posture, F = Forward Lean, T = Touch, E = Eye Contact, N =Nod.

In history, characters and events occur twice, first as tragedy then as farce.

A cup is useful only when it is empty; and a mind that is filled with beliefs, with dogmas, with assertions, with quotations, is really an uncreative mind.

A goodplan is like a road map: it shows the final destination and usually the bestway to get there.

Peopleshould talk less and draw more. Personally, I would like to renounce speechaltogether and, like organic nature, communicate everything I have to sayvisually.

Whenconflict becomes a win-lose contest in our minds, we immediately try to win.

Thecorrect strategy for Americans negotiating with Japanese or other foreignclients is a Japanese strategy:ask questions. When you think you understand, ask more questions. Carefullyfeel for pressure points.If an impasse is reached, don't pressure. Sugges

If you climb up a tree, you must climb down the same tree.

One of the lessons of history is that nothing is often a good thing to do and alwaysa clever thing to say.