Resolvingconflict is rarely about who is right. It is about acknowledgment andappreciation of differences. One ofthe best ways to persuade others is with your ears by listening to them.
To startblindly with a statement is a sign of arrogance and narrow-mindedness, andwill lead to conflict. To start blindly with a question is a sign ofuncertainty and honesty, and will lead to wisdom.
Neverforget the power of silence, that massively disconcerting pause which goes onand on and may at last induce an opponent to babble and backtrack nervously.
