To effectivelycommunicate, we must realize that we are all different in the way we perceivethe world and use this understanding as a guide to our communication withothers.

We own almostall our knowledge not to those who have agreed but to those who havediffered.

Never[enter] into dispute or argument with another. I never yet saw an instance ofone of two disputants convincing the other by argument. I have seen many ontheir getting warm, becoming rude and shooting one another.

The fundamental concept in social science is Power, in thesame sense in which Energy is the fundamental concept in physics.

The exercise of power is determined by thousands ofinteractions between the world of the powerful and that of the powerless, allthe more so because these worlds are never divided by a sharp line: everyonehas a small part of himself in both.

Embracingconflict can become a joy when we know that irritation and frustration canlead to growth and fascination.

Speak when you are angry and you will make the best speech you will ever regret.

Let usnever negotiate out of fear. But let us never fear to negotiate.

A state with defective laws will have defective morals.

Manners are the hypocrisy of a nation.

What isthe shortest word in the English language that contains the letters: abcdef? Answer: feedback. Don't forget that feedback isone of the essential elements of good communication.

Dealwith the faults of others as gently as with your own.