He understands badly who listens badly.

Informationis a negotiator's greatest weapon.

Remembernot only to say the right thing in the right place, but far more difficultstill, to leave unsaid the wrong thing at the tempting moment.

The good neighbour looks beyond the external accidents and discerns those inner qualities that make all men human, and therefore, brothers.

Beware,as long as you live, of judging people of appearances.

No man everdid a designed injury to another, but at the same time he did a greater tohimself .

Whenyou plant lettuce, if it does not grow well, you don't blame the lettuce. Youlook for reasons it is not doing well. It may need fertilizer, or more water,or less sun. You never blame the lettuce. Yet if we have problems with ourfriends or our family,

Snap judgment has a way of becoming unfastened.

When aman says that he approves something in principle, it means he hasn't theslightest intention of putting it in practice.

Anounce of mediation is worth a pound of arbitration and a ton of litigation!

Every kind of peaceful cooperation among men is primarilybased on mutual trust and only secondarily on institutions such as courts ofjustice and police.

They mayforget what you said, but they will never forget how you made them feel.