Worry is a circle of inefficient thoughts whirling about a point of fear.

Contradictionshould awaken Attention, not Passion.

Thecorrect strategy for Americans negotiating with Japanese or other foreignclients is a Japanese strategy:ask questions. When you think you understand, ask more questions. Carefullyfeel for pressure points.If an impasse is reached, don't pressure. Sugges

Only the educated are free.

I know youbelieve you understand what you think I said, but I'm not sure you realizethat what you heard isn't what I meant.

Difficultiesare meant to rouse, not discourage. The human spirit is to grow strong byconflict.

Conduct is wise or foolish only in reference to its results.

The numberone goal in resolving a conflict is to make sure both sides maintain theirself-esteem.

It ishard to change our point of view in a conflict. Most often, it is because weare not nearly as interested in resolving the conflict and possibly creatinga new ‘pearl’ as we are in being right.

He whocannot agree with his enemies is controlled by them.

Thereis no advancement to him who stands trembling because he cannot see the endfrom the beginning.

Keep things informal. Talking is the natural way to do business. Writing is greatfor keeping records and putting down details, but talk generates ideas. Greatthings come from our luncheon meetings which consist of a sandwich, a cup ofsoup, and a good idea