Relationships of trust depend on our willingness to looknot only to our own interests, but also the interests of others.

Thebasic building block of good communications is the feeling that every humanbeing is unique and of value.

Astupid act entails doing the work twice over.

The tormentof human frustration, whatever its immediate cause, is the knowledge that theself is in prison, its vital force and ‘mangled mind’ leaking away in lonely,wasteful self-conflict.

Truth is strengthened by observation and delay, falsehood by haste and uncertainity.

Man's life would be wretched and confined if it were to missthe candid intimacy developed by mutual trust and esteem.

Nostrength within, no respect without.

Modesty is the clothing of talent.

Kind words do not cost much. Yet they accomplish much.

Thecorrect strategy for Americans negotiating with Japanese or other foreignclients is a Japanese strategy:ask questions. When you think you understand, ask more questions. Carefullyfeel for pressure points.If an impasse is reached, don't pressure. Sugges

When indoubt, ask. When not in doubt, ask. If you are not in doubt, you may bekidding yourself.

Speechis human, silence is divine, yet also brutish and dead; therefore we mustlearn both arts.