Theeasiest, the most tempting, and the least creative response to conflictwithin an organization is to pretend it does notexist.

Thecorrect strategy for Americans negotiating with Japanese or other foreignclients is a Japanese strategy:ask questions. When you think you understand, ask more questions. Carefullyfeel for pressure points.If an impasse is reached, don't pressure. Sugges

Beholdthe turtle. He makes progress only when he sticks his neck out.

A man of courage is also full of faith.

Makesure you never, never argue at night. You just lose a good night's sleep, andyou can't settle anything until morning anyway.

Theultimate test of a relationship is to disagree but hold hands.

Grantgraciously what you cannot refuse safely and conciliate those you cannotconquer.

Labour with what zeal we will. Something still remains undone.

Theonly difference between stumbling blocks and stepping stones is the way inwhich we use them.

As a final incentive before giving up a

It is much easier to be a hero than a gentleman.

Twoprisoners whose cells adjoin communicate with each other by knocking on thewall. The wall is the thing which separates them but is also their means ofcommunication. It is the same with us and God. Every separation is a link.