Usenon-verbal communication to SOFTEN the hard-line position of others: S =Smile, O = Open, Posture, F = Forward Lean, T = Touch, E = Eye Contact, N =Nod.
There is something monstrous in commands couched in invented and unfamiliar language, an alien master is the worst of all. The language of the law must not be foreign to the ears of those who are to obey it.
Thecourts of this country should not be the places where resolution of disputesbegins. They should be the places where the disputes end after alternativemethods of resolving disputes have been considered and tried.
