Treat peopleas if they were what they ought to be and you help them to become what theyare capable of being.

Anounce of mediation is worth a pound of arbitration and a ton of litigation!

Usenon-verbal communication to SOFTEN the hard-line position of others: S =Smile, O = Open, Posture, F = Forward Lean, T = Touch, E = Eye Contact, N =Nod.

History repeats itself. that's one of the things wrong with history

The nice thing about meditation is it makes doing nothing quite respectable.

To be preparedis half the victory.

Necessitynever made a good bargain.

Contradictionshould awaken Attention, not Passion.

Prepareby knowing your walk away [conditions] and by building the number ofvariables you can work with during the negotiation... you need to have a walkaway... a combination of price, terms, and deliverables that represents theleast you will accept. Witho

Power takes as ingratitude the writhing of its victims.

Humour is a hole that lets the sawdust out of a stuffed shirt.

A danger forseen is half avoided.