Resolvingconflict is rarely about who is right. It is about acknowledgment andappreciation of differences.

Speechis human, silence is divine, yet also brutish and dead; therefore we mustlearn both arts.

If twopeople on the same job agree all the time, then one is useless. If theydisagree all the time, then both are useless.

It ishard to change our point of view in a conflict. Most often, it is because weare not nearly as interested in resolving the conflict and possibly creatinga new ‘pearl’ as we are in being right.

EDUCATION BEGINS WITH LIFE.

Tranquility will roof a house, but discord can wear away the foundation of a city.

Fortune makes a fool of him whom she favours too much

Itis all right if you talk to yourself. It is all right if you answer yourself.But when you start disagreeing with the answers, you've got a problem.

Nature arms each man with some faculty which enables himto do easily some feat impossible to any other.

You andyour spouse should consider the arguments you have, not as calamities in thehistory of your child’sdevelopment, but as opportunities for learning. Take the opportunity to teachyour children the art ofand value in negotiation, and to demonstrate you

Usenon-verbal communication to SOFTEN the hard-line position of others: S =Smile, O = Open, Posture, F = Forward Lean, T = Touch, E = Eye Contact, N =Nod.

Power corrupts. Absolute power is kind of neat.