Thecourts of this country should not be the places where resolution of disputesbegins. They should be the places where the disputes end after alternativemethods of resolving disputes have been considered and tried.

It isdifficult to negotiate where neither will trust.

Fate chooses our relatives, We choose our friends.

Informationis a negotiator's greatest weapon.

We arethe prisoners of ideas.

Wherethe tongue slips, it speaks the truth.

Thereare two dilemmas that rattle the human skull: How do you hang on to someone whowon't stay? And how do you get rid of someone who won't go?

Lookingfor fish? Don't climb a tree.

Kind words do not cost much. Yet they accomplish much.

A lifemaking mistakes is not only more honorable, butmore useful than a life spent doing nothing at all.

Whenconflict becomes a win-lose contest in our minds, we immediately try to win.

The leaders who work most effectively, it seems to me,never say ‘I.’ And that's not because they have trainedthemselves not to say ‘I.’ They don't think ‘I.’ Theythink ‘we’; they think ‘team.’ They understand theirjob to be to make the team function. They