Whenconflict becomes a win-lose contest in our minds, we immediately try to win.

Themost important of life's battles is the one we fight daily in the silentchambers of the soul.

There is no knowledge that is not power.

Sparrows who emulate peacocks are likely to break a thigh.

Life without the Courage is death for slavery.

Pleasure is the sincerest compliment.

Listeningwell is as powerful a means of communication and influence as to talk well.

Neverforget the power of silence, that massively disconcerting pause which goes onand on and may at last induce an opponent to babble and backtrack nervously.

A goodmanager doesn't try to eliminate conflict; he tries to keep it from wastingthe energies of his people. If you're the boss and your people fight youopenly when they think that you are wrong that's healthy.

Theterm up has no meaning apart from the word down. The term fasthas no meaning apart from the term slow. In addition, such termshave no meaning even when used together, except when confined to a veryparticular situation... most of our language about the

Power gravitates to the man who knows how.

Thepeak efficiency of knowledge and strategy is to make conflict unnecessary.