The ruler proclaims the good news himself; he sends the servants out to announce the bad news.

Without trust, words become the hollow sound of a woodengong. With trust, words become life itself.

Make the best use of what is in your power, and take therest as it happens.

Usenon-verbal communication to SOFTEN the hard-line position of others: S =Smile, O = Open, Posture, F = Forward Lean, T = Touch, E = Eye Contact, N =Nod.

Out ofthe fullness of the heart the mouth speaks.

you cannot establish sound security on borrowed money

The exercise of power is determined by thousands ofinteractions between the world of the powerful and that of the powerless, allthe more so because these worlds are never divided by a sharp line: everyonehas a small part of himself in both.

Ifyou wish to make a man your enemy, tell him simply, 'You are wrong.' Thismethod works every time.

Every kind of peaceful cooperation among men is primarilybased on mutual trust and only secondarily on institutions such as courts ofjustice and police.

Responsibility is the high price of self-ownership.

Thereare two sides to every question.

Conflictbuilds character. Crisis defines it.