It seemed rather incongruous that in a society of super sophisticatedcommunication, we often suffer from a shortage of listeners.

Whenconflict becomes a win-lose contest in our minds, we immediately try to win.

A hero is no braver than anyone else; he is only brave minutes longer

Cheat me in the price but not in the goods i purchase.

Conflictinvolves incompatible behaviors rather than competitive goals.

Whenconflict becomes a win-lose contest in our minds, we immediately try to win.

The good rain like a bad preacher, does not know when to leave off.

Thepeak efficiency of knowledge and strategy is to make conflict unnecessary.

Prepareby knowing your walk away [conditions] and by building the number ofvariables you can work with during the negotiation... you need to have a walkaway... a combination of price, terms, and deliverables that represents theleast you will accept. Witho

True, Heavenprohibits certain pleasures; but one can generally negotiate a compromise.

Listeningwell is as powerful a means of communication and influence as to talk well.

Every man has enough power left to carry out that of whichhe is convinced.