Step after step the ladder is ascended

Assumptionof cooperative goals leads to viewing the conflict as a common problem to besolved for mutual benefit.

The leaders who work most effectively, it seems to me,never say ‘I.’ And that's not because they have trainedthemselves not to say ‘I.’ They don't think ‘I.’ Theythink ‘we’; they think ‘team.’ They understand theirjob to be to make the team function. They

Conflictis the gadfly of thought. It stirs us to observation and memory. Itinstigates to invention. It shocks us out of sheeplikepassivity, and sets us at noting and contriving.

Badplanning on your part does not constitute an emergency on my part.

It is a good reader that makes a good book.

Whohath not known ill fortune, never knew himself, or his own virtue.

To startblindly with a statement is a sign of arrogance and narrow-mindedness, andwill lead to conflict. To start blindly with a question is a sign ofuncertainty and honesty, and will lead to wisdom.

He who asks a question is a fool for five minutes; he who does not ask a questionremains a fool forever.

Resolvingconflict is rarely about who is right. It is about acknowledgment andappreciation of differences.
One ofthe best ways to persuade others is with your ears by listening to them.

Life only demands from you the strength you posses

Men of genius are admired, men of wealth are envied, menof power are feared; but only men of character are trusted.