No onecan persuade another to change. Each of us guards a gate of change that canonly be opened from the inside. We cannot open the gate of another, either byargument or emotional appeal.

Listeningwell is as powerful a means of communication and influence as to talk well.

Nobody'sa natural. You work hard to get good and then work to get better. It's hardto stay on top.

You make a mountain of a mole-hill.

Pleasant words are the food of love.

The principle of equal protection is a positive concept implying equality of treatment in equal circumstances.

Whoeverhas the mind to fight has broken his connection with the universe. If you tryto dominate people you are already defeated. We study how to resolveconflict, not how to start it.

Prepareby knowing your walk away [conditions] and by building the number ofvariables you can work with during the negotiation... you need to have a walkaway... a combination of price, terms, and deliverables that represents theleast you will accept. Witho

A fool can tell the truth, but it requires a man of sense to know how to tell a lie.

Self-trust is the first secret of success.

Any general statement is like a cheque drawn on a bank. Its value depends on what is there to meet it.

Take yourlife into your own hands, and what happens? A terrible thing, no one toblame.