Skill inthe art of communication is crucial to a leader's success. He can accomplishnothing unless he can communicate effectively.

Beautifullight is born of darkness, so the faith that springs from conflict is oftenthe strongest and the best.

Win/winis an attitude, not an outcome.

The ability to laugh together is the essence of love.

In oneof our concert grand pianos, 243 taut strings exert a pull of 40,000 poundson an iron frame. It is proof that out of great tension may come great harmony.

Fromlittle acorns mighty oaks do grow.

The great advantage of a hotel is that it's a refuge from home life.

Conflictleads to less-than-adequate performance, resentments, and lack of motivation.

Compromiseis never anything but an ignoble truce between the duty of a man and theterror of a coward.

The exercise of power is determined by thousands ofinteractions between the world of the powerful and that of the powerless, allthe more so because these worlds are never divided by a sharp line: everyonehas a small part of himself in both.

Wisdomis what you get for a lifetime of listening when you'd have preferred totalk.

Resolvingconflict is rarely about who is right. It is about acknowledgment andappreciation of differences.
One ofthe best ways to persuade others is with your ears by listening to them.