Thenumber one goal in resolving a conflict is to make sure both sides maintaintheir self-esteem.

Onceyou consent to some concession, you can never cancel it and put things backthe way they are.

Livingwith integrity means: not settling for less than what you know you deserve inyour relationships. Asking for what you want and need from others. Speakingyour truth, even though it might create conflict or tension. Behaving in waysthat are in harmony

Our power is in our ability to decide.

Nothing astonishes men so much as common sense and plain dealing.

Conflictcan destroy a team which hasn't spent time learning to deal with it.

Agrievance is most poignant when almost redressed.

Every kind of peaceful cooperation among men is primarily basedon mutual trust and only secondarily on institutions such as courts ofjustice and police.

Becausewe focused on the snake, we missed the scorpion.

What sunshine is to flowers, smiles are to humanity.

Twoprisoners whose cells adjoin communicate with each other by knocking on thewall. The wall is the thing which separates them but is also their means ofcommunication. It is the same with us and God. Every separation is a link.

Power is not only what you have but what the enemy thinksyou have.