The basic building block of good communications is the feeling that every humanbeing is unique and of value.

Thecorrect strategy for Americans negotiating with Japanese or other foreignclients is a Japanese strategy:ask questions. When you think you understand, ask more questions. Carefullyfeel for pressure points.If an impasse is reached, don't pressure. Sugges

The last function of reason is to recognize that there is an infinity of things which surpass it.

Usenon-verbal communication to SOFTEN the hard-line position of others: S =Smile, O = Open, Posture, F = Forward Lean, T = Touch, E = Eye Contact, N =Nod.

Far better to think historically, to remember the lessonsof the past. Thus, far better to conceive of power as consisting in part ofthe knowledge of when not to use all the power you have. Far better to be onewho knows that if you reserve the power not to

Be yourself and speak your mind today, though it contradicts all you have said before.

Centralization as a system is inconsistent with a non-voilent structure of society.

You don'thave to worry about being bit if the dog doesn't have any teeth. Success hasmade failures of many men.

A rumor goes in one ear and out many mouths.

It'sthe repetition of affirmations that leads to belief. And once that beliefbecomes a deep conviction, things begin to happen.

As contagion of sickness makes sickness, contagion oftrust can make trust.

Mensucceed when they realize that their failures are the preparation for theirvictories.