Undernormal conditions, most people tend to see what they want to see, hear what theywant to hear, and do what they want to do; in conflicts, their positionsbecome even more rigid and fixed.
Decisionis the spark that ignites action. Until a decision is made, nothinghappens.... Decision is the courageous facing of issues, knowing that if theyare not faced, problems will remain forever unanswered.
Resolvingconflict is rarely about who is right. It is about acknowledgment andappreciation of differences. One ofthe best ways to persuade others is with your ears by listening to them.
