Undernormal conditions, most people tend to see what they want to see, hear what theywant to hear, and do what they want to do; in conflicts, their positionsbecome even more rigid and fixed.
To effectivelycommunicate, we must realize that we are all different in the way we perceivethe world and use this understanding as a guide to our communication withothers.
There are questions of real power and then there arequestions of phony authority. You have to break through the phony authorityto begin to fight the real questions of power.
Compromise,n. Such an adjustment of conflicting interests as gives each adversary thesatisfaction of thinking he has got what he ought not to have, and isdeprived of nothing except what was justly his due.
