Undernormal conditions, most people tend to see what they want to see, hear what theywant to hear, and do what they want to do; in conflicts, their positionsbecome even more rigid and fixed.
Whoeverhas the mind to fight has broken his connection with the universe. If you tryto dominate people you are already defeated. We study how to resolveconflict, not how to start it.
Neverforget the power of silence, that massively disconcerting pause which goes onand on and may at last induce an opponent to babble and backtrack nervously.
