Undernormal conditions, most people tend to see what they want to see, hear what theywant to hear, and do what they want to do; in conflicts, their positionsbecome even more rigid and fixed.
To effectivelycommunicate, we must realize that we are all different in the way we perceivethe world and use this understanding as a guide to our communication withothers.
The tormentof human frustration, whatever its immediate cause, is the knowledge that theself is in prison, its vital force and ‘mangled mind’ leaking away in lonely,wasteful self-conflict.
