Ignoring is not the same thing as being tolerant

Thecorrect strategy for Americans negotiating with Japanese or other foreignclients is a Japanese strategy:ask questions. When you think you understand, ask more questions. Carefullyfeel for pressure points.If an impasse is reached, don't pressure. Sugges

Ifyou are leaning over to starboard to balance the boat against the other guy'spropensity to lean too far to port, both of you are about to get wet.

I'm nota combative person. My long experience has taught me to resolve conflict byraising the issues before I or others burn their boats.

In oneof our concert grand pianos, 243 taut strings exert a pull of 40,000 poundson an iron frame. It is proof that out of great tension may come greatharmony.

Better hazard than always be in fear.

I give myself,sometimes, admirable advice, but I am incapable of taking it.

Undernormal conditions, most people tend to see what they want to see, hear what theywant to hear, and do what they want to do; in conflicts, their positionsbecome even more rigid and fixed.

A good listeneris not only popular everywhere, but after a while he gets to know something.

We willbe known by the tracks we leave behind.

The greatest humiliation in life is to work hard on something from which you expect great appreciation, and then fail to get.

He who hurriescannot walk with dignity.