It ishard to change our point of view in a conflict. Most often, it is because weare not nearly as interested in resolving the conflict and possibly creatinga new ‘pearl’ as we are in being right.

Badplanning on your part does not constitute an emergency on my part.

To know the pains of power, we must go to those who have it;to know its pleasures, we must go to those who are seeking it.

The evolution from happiness to habit is one of death's best weapons.

The first duty of love is to listen.

Thecorrect strategy for Americans negotiating with Japanese or other foreignclients is a Japanese strategy:ask questions. When you think you understand, ask more questions. Carefullyfeel for pressure points.If an impasse is reached, don't pressure. Sugges

Everything comes gradually and at its appointed hour.

Conflictinvolves incompatible behaviors rather thancompetitive goals.

When youhave to make a choice and you don't make it, that itself is a choice.

The ability to speak eloquently is not to be confused with having something tosay.

In Prayer it is better to have a Heart without Words than words without a Heart.

Manners are the hypocrisy of a nation.