Laughteris the shortest distance between two people.

A barking dog is often more useful than a sleeping lion.

Speak whenyou are angry and you will make the best speech you will ever regret.

Thecorrect strategy for Americans negotiating with Japanese or other foreignclients is a Japanese strategy:ask questions. When you think you understand, ask more questions. Carefullyfeel for pressure points.If an impasse is reached, don't pressure. Sugges

Thenumber one goal in resolving a conflict is to make sure both sides maintaintheir self-esteem.

If youare leaning over to starboard to balance the boat against the other guy'spropensity to lean too far to port, both of you are about to get wet.

Reformers are those who educate people to appreciate the things they need.

Failureto prepare is preparing to fail.

Themost dramatic conflicts are perhaps, those that take place not between menbut between a man and himselfwhere the arena of conflict is a solitary mind.

The service we render to others is really the rent we pay for our room on this earth.

Trust no one unless you have eaten much salt with him.

Informationis a negotiator's greatest weapon.