Badplanning on your part does not constitute an emergency on my part.

It seemedrather incongruous that in a society of super sophisticated communication, weoften suffer from a shortage of listeners.

Thebasic building block of good communications is the feeling that every humanbeing is unique and of value.

Work without faith is like at attempt to reach a bottom-less pit.

Duty largely consists of pretending that the trivial is critical

Politeness is to human nature what warmth is to wax.

A good listeneris not only popular everywhere, but after a while he gets to know something.

Insteadof suppressing conflicts, specific channels could be created to make thisconflict explicit, and specific methods could be set up by which the conflictis resolved.

Nothing would be done at all if a man waited till he could do it so well that no one could find fault with it

Peoplewho are too concerned with how well they are doing will be less successfuland feel less competent than those who focus on the task itself... Somepsychologists call it a conflict between egoorientation,or between extrinsic and intrinsic motivation…

To everyanswer you can find a new question.

Remembernot only to say the right thing in the right place, but far more difficultstill, to leave unsaid the wrong thing at the tempting moment.