It isthrough cooperation, rather than conflict, that your greatest successes willbe derived.

Thecorrect strategy for Americans negotiating with Japanese or other foreignclients is a Japanese strategy:ask questions. When you think you understand, ask more questions. Carefullyfeel for pressure points.If an impasse is reached, don't pressure. Sugges

To do what others cannot do is talent. To do what talent cannot do is genius.

Thework will teach you how to do it.

Usenon-verbal communication to SOFTEN the hard-line position of others: S =Smile, O = Open, Posture, F = Forward Lean, T = Touch, E = Eye Contact, N =Nod.

Drown not thyself to save a drowning man

Unresolved:A dose of adversity is often as needful as a dose of medicine.

Old fools are more foolish than you ones.

Most of our so-called reasoning consists in finding arguments for going on believingas we already do.

Show me a man who cannot bother to do little things andI'll show you a man who cannot be trusted to do big things.

Hear me,my chiefs! I am tired. My heart is sick and sad. From where the sun nowstands, I will fight no more forever.

Youcan't turn back the clock. But you can wind it up again.