The numberone goal in resolving a conflict is to make sure both sides maintain theirself-esteem.

Kind wordscan be short and easy to speak, but their echoes are truly endless.

It ishard to change our point of view in a conflict. Most often, it is because weare not nearly as interested in resolving the conflict and possibly creatinga new ‘pearl’ as we are in being right.

A barking dog is often more useful than a sleeping lion.

Man wonders over the restless Sea........ the flowing waters...... the sight of the sky....... and forgets that as all wonders, man him self is the mast wonderful.

The exercise of power is determined by thousands ofinteractions between the world of the powerful and that of the powerless, allthe more so because these worlds are never divided by a sharp line: everyonehas a small part of himself in both.

If youcan make a man laugh, you can make him think and make him like and believeyou.

Astupid act entails doing the work twice over.

When the eyes says one thing, and the tounge another, a practised man relise on the language of first.

Compromise,n. Such an adjustment of conflicting interests as gives each adversary thesatisfaction of thinking he has got what he ought not to have, and isdeprived of nothing except what was justly his due.

Aquarrel is like buttermilk: once it's out of the churn, the more you shake it,the more sour it grows.

Considerhow hard it is to change yourself and you'll understand what little chanceyou have in trying to change others.