Resolvingconflict is rarely about who is right. It is about acknowledgment andappreciation of differences.
One ofthe best ways to persuade others is with your ears by listening to them.

The easiest,the most tempting, and the least creative response to conflict within anorganization is to pretend it does not exist.

Trust resides squarely between faith and doubt.

When weblame, we give away our power.

Don'tstand by the water and long for fish; go home and weave a net.

Conflictis inevitable, but combat is optional.

The loftierthe building the deeper the foundation must be.

The greatest humiliation in life is to work hard on something from which you expect great appreciation, and then fail to get.

Reason is my philosophy, is only a harmony among irrational impulses.

It isgreed to do all the talking but not to want to listen at all.

The exercise of power is determined by thousands ofinteractions between the world of the powerful and that of the powerless, allthe more so because these worlds are never divided by a sharp line: everyonehas a small part of himself in both.

Allthings at first appear difficult.