It ishard to change our point of view in a conflict. Most often, it is because weare not nearly as interested in resolving the conflict and possibly creatinga new ‘pearl’ as we are in being right.

Power is no blessing in itself, except when it is used toprotect the innocent.

Forbidden fruit can get us into a real jam.

Anounce of mediation is worth a pound of arbitration and a ton of litigation!

He who asks questions cannot avoid the answers.

Compromise.Such an adjustment of conflicting interests as gives each adversary thesatisfaction of thinking he has got what he ought not to have, and isdeprived of nothing except what was justly his due.

Keepthings informal. Talking is the natural way to do business. Writing is greatfor keeping records and putting down details, but talk generates ideas. Greatthings come from our luncheon meetings which consist of a sandwich, a cup ofsoup, and a good idea

Our distrust is very expensive.

You're ina much better position to talk with people when they approach you than whenyou approach them.

Flatteryis the infantry of negotiation.

A man, when he burns, leaves only a handful of ashes. woman can hold him. the wind must blow him away.

A smallbenefit obtained is better than a great one in expectation.