Thecorrect strategy for Americans negotiating with Japanese or other foreignclients is a Japanese strategy:ask questions. When you think you understand, ask more questions. Carefullyfeel for pressure points.If an impasse is reached, don't pressure. Sugges

It isgreed to do all the talking but not to want to listen at all.

Thenumber one goal in resolving a conflict is to make sure both sides maintaintheir self-esteem.

We think too small. Like the frog at the bottom of the well. He thinks the sky is only as big as the top of the well. If he surfaced, he would have an entirely different view.

Silenceis a true friend that never betrays.

If you follow me, I may lead you straight to hell, but ifyou trust me, I will lead you back out again.

Since God made us to be originals, why stoop to be a copy?

Pain is the outcome of sin.

A gem is not polished without rubbing, nor is a man perfected without trials.

A man's ruin lies in his tongue.

Reasonand emotion are not antagonists. What seems like a struggle between twoopposing ideas or values, one of which, automatic and unconscious, manifestsitself in the form of a feeling.

Myfather said: you must never try to make all the money that's in a deal. Letthe other fellow make some money too, because if you have a reputation foralways making all the money, you won't have many deals.