If you get to thinking you're a person of some influence,try ordering somebody else's dog around.

Do not despair, not even over the fact that you don't despair.

Growth for the sake of growth is the ideology of cancer cell.

The true test of intelligence is not how much people know how to do, but how they behave when they don't know what to do.

Let usnever negotiate out of fear. But let us never fear to negotiate.

Usenon-verbal communication to SOFTEN the hard-line position of others: S =Smile, O = Open, Posture, F = Forward Lean, T = Touch, E = Eye Contact, N =Nod.

No one lies as much as the indignant do.

Conflictinvolves incompatible behaviors rather thancompetitive goals.

We judge others by their behavior. We judge ourselves byour intentions.

The bad gardener quarrels with his rake.

Kindness is a language which the deaf can hear and a blind can read.

Keepthings informal. Talking is the natural way to do business. Writing is greatfor keeping records and putting down details, but talk generates ideas. Greatthings come from our luncheon meetings which consist of a sandwich, a cup ofsoup, and a good idea