Wheneveryou're in conflict with someone, there is one factor that can make thedifference between damaging your relationship and deepening it. That factoris attitude.
Neverforget the power of silence, that massively disconcerting pause which goes onand on and may at last induce an opponent to babble and backtrack nervously.
To effectivelycommunicate, we must realize that we are all different in the way we perceivethe world and use this understanding as a guide to our communication withothers.
