Conflictinvolves incompatible behaviors rather thancompetitive goals.

Do good to your friend to keep him, and to your enemy to make him your freind.

Encouragement after censure is as the sun after a shower.

It isdifficult to negotiate where neither will trust.

Make the best use of what is in your power, and take therest as it happens.

Evil communication corrupt good manners.

Kindwords can be short and easy to speak, but their echoes are truly endless.

If you are patient in one moment of anger, you will escapea hundred days of sorrow.

The exercise of power is determined by thousands ofinteractions between the world of the powerful and that of the powerless, allthe more so because these worlds are never divided by a sharp line: everyonehas a small part of himself in both.

Keepthings informal. Talking is the natural way to do business. Writing is greatfor keeping records and putting down details, but talk generates ideas. Greatthings come from our luncheon meetings which consist of a sandwich, a cup ofsoup, and a good idea

Thebasic building block of good communications is the feeling that every humanbeing is unique and of value.

Voilence is a Just when kindness is vain