At times, it is better to keep your mouth shut and let people wonder if you are a fool than to open it and remove all doubt.

The exercise of power is determined by thousands ofinteractions between the world of the powerful and that of the powerless, allthe more so because these worlds are never divided by a sharp line: everyonehas a small part of himself in both.

Conflictcan destroy a team which hasn't spent time learning to deal with it.

Thego-between wears out a thousand sandals.

All the power that we exercise over others depends on thepower we exercise over ourselves.

Let no one, then think lightly of the world, lest he be despising himself unawares

Agrievance is most poignant when almost redressed.

The prevalent fear of poverty among the educated classes is the worst moral disease from which our civilization suffers.

Thefire you kindle for your enemy often burns yourself more than him.

Usenon-verbal communication to SOFTEN the hard-line position of others: S =Smile, O = Open, Posture, F = Forward Lean, T = Touch, E = Eye Contact, N =Nod.

There is a sweet joy that comes to us after sorrow.

Conflictinvolves incompatible behaviors rather thancompetitive goals.