Undernormal conditions, most people tend to see what they want to see, hear what theywant to hear, and do what they want to do; in conflicts, their positionsbecome even more rigid and fixed.
Neverforget the power of silence, that massively disconcerting pause which goes onand on and may at last induce an opponent to babble and backtrack nervously.
Talent alonewon't make you a success. Neither will being in the right place at the righttime, unless you are ready. The most important question is: 'Are you ready?'
