Usenon-verbal communication to SOFTEN the hard-line position of others: S =Smile, O = Open, Posture, F = Forward Lean, T = Touch, E = Eye Contact, N =Nod.

They mayforget what you said, but they will never forget how you made them feel.

Who can say more than rich praise, that you alone are you?

One of the difficult things to give away is kindness - is usually returned

Theterm up has no meaning apart from the word down. The term fasthas no meaning apart from the term slow. In addition, such termshave no meaning even when used together, except when confined to a veryparticular situation... most of our language about the

Onehour of thoughtful solitude may nerve the heart for days of conflict girdingup its armor to meet the most insidious foe.

Thework will teach you how to do it.

Failureto prepare is preparing to fail.

The desire for change is a sign of safety.

Alexander's last wrds: Bury my body, dont build any monument. Kip my hand outside,so dat d wrld knws,who won th wrld had noting in hand wen dyin.

A language is like living skin itself.

Ignoring is not the same thing as being tolerant