Theterm up has no meaning apart from the word down. The term fasthas no meaning apart from the term slow. In addition, such termshave no meaning even when used together, except when confined to a veryparticular situation... most of our language about the

Manyspeak much who cannot speak well.

Another form of wastefulness is expenditure of words beyond the income of ideas.

Ninety-ninepercent of all problems in communications start with misunderstandings whichdevelop as a result of differing viewpoints and conditioning.

Dealwith the faults of others as gently as with your own.

A half truth is a whole lie.

To know how to free oneself is nothing: the arduous thing is to know what to do with one's freedom.

The easiest,the most tempting, and the least creative response to conflict within anorganization is to pretend it does not exist.

A half-truth won for ourselves is worth more than a whole truth learned from others.

One ofthe best ways to persuade others is with your ears by listening to them.

Usenon-verbal communication to SOFTEN the hard-line position of others: S =Smile, O = Open, Posture, F = Forward Lean, T = Touch, E = Eye Contact, N =Nod.

A language is like living skin itself.