The true test of intelligence is not how much people know how to do, but how they behave when they don't know what to do.

Years wrinkle the face, but to give up enthusiasm wrinkles the soul.

Freedom suppressed and again regained bites with keener fangs that freedom never endangered.

Nothing destroys authority more than the unequal and untimelyinterchange of power stretched too far and relaxed too much.

Kindness is a language which the deaf can hear and a blind can read.

We knowwhat happens to people who stay in the middle of the road. They get run over.

Thecorrect strategy for Americans negotiating with Japanese or other foreignclients is a Japanese strategy:ask questions. When you think you understand, ask more questions. Carefullyfeel for pressure points.If an impasse is reached, don't pressure. Sugges

You can't unscramble an egg.

I liketo listen. I have learned a great deal from listening carefully. Most peoplenever listen.

Well-managed,cooperative conflict contributes to the productivity and innovativeness oforganizations and the competence and well-being of people.

Wecannot always control our thoughts, but we can control our words, andrepetition impresses the subconscious, and we are then master of thesituation.

We areall inclined to judge ourselves by our ideals; others, by their acts.