Usenon-verbal communication to SOFTEN the hard-line position of others: S =Smile, O = Open, Posture, F = Forward Lean, T = Touch, E = Eye Contact, N =Nod.
Far better to think historically, to remember the lessonsof the past. Thus, far better to conceive of power as consisting in part ofthe knowledge of when not to use all the power you have. Far better to be onewho knows that if you reserve the power not to
Undernormal conditions, most people tend to see what they want to see, hear what theywant to hear, and do what they want to do; in conflicts, their positionsbecome even more rigid and fixed.