The problem with communication is the illusion that is has occurred.

A good listeneris not only popular everywhere, but after a while he gets to know something.

We owealmost all our knowledge not to those who have agreed but to those who havediffered.

It's the repetition of affirmations that leads to belief. And once that beliefbecomes a deep conviction, things begin to happen.

Toeffectively communicate, we must realize that we are all different in the waywe perceive the world and use this understanding as a guide to ourcommunication with others.

Difficultiesare meant to rouse, not discourage. The human spirit is to grow strong byconflict.

Thefirst principle of contract negotiation is don'tremind them of what you did in the past; tell them what you're going to do inthe future.

Patience is something you admire in the driver behind you and scorn in the one ahead.

Education is the ability to listen to almost everything without losing your temper or self-confidence.

The leaders who work most effectively, it seems to me,never say ‘I.’ And that's not because they have trainedthemselves not to say ‘I.’ They don't think ‘I.’ Theythink ‘we’; they think ‘team.’ They understand theirjob to be to make the team function. They

Neverforget the power of silence, that massively disconcerting pause which goes onand on and may at last induce an opponent to babble and backtrack nervously.

Thereis no advancement to him who stands trembling because he cannot see the endfrom the beginning.