You'rein a much better position to talk with people when they approach you thanwhen you approach them.

True,Heaven prohibits certain pleasures; but one can generally negotiate acompromise.

We arejudged by what we finish, not what we start.

Resolvingconflict is rarely about who is right. It is about acknowledgment andappreciation of differences.
One ofthe best ways to persuade others is with your ears by listening to them.

God made time, but man made haste.

All is riddle, and the key to a riddle is another riddle.

Thecorrect strategy for Americans negotiating with Japanese or other foreignclients is a Japanese strategy:ask questions. When you think you understand, ask more questions. Carefullyfeel for pressure points.If an impasse is reached, don't pressure. Sugges

Man's life would be wretched and confined if it were to missthe candid intimacy developed by mutual trust and esteem.

Thereare two sides to every question.

Kindness is never wasted. If it has no effect on the recepient, at least it benefits the bestower.

Conflictis neither good nor bad. Properly managed, it is absolutely vital.

You could forgive an enemy. It is harder to forgive yourself.