Thecorrect strategy for Americans negotiating with Japanese or other foreignclients is a Japanese strategy:ask questions. When you think you understand, ask more questions. Carefullyfeel for pressure points.If an impasse is reached, don't pressure. Sugges

Theharder the conflict, the more glorious the triumph.

A lie has no leg, but a scandel has wings

Children are like wet cement. Whatever falls on them makes an impression.

Truth is strengthened by observation and delay; falsehood by haste and uncertainity.

I have discovered the art of deceiving diplomats. I speakthe truth, and they never believe me.

Never answer a letter while you are angry.

The comforter's head never aches.

Well-managed,cooperative conflict contributes to the productivity and innovativeness oforganizations and the competence and well-being of people.

Write injuries in dust, benefits in marble.

Our errors are steps on the way.

Most of the shadows of this life are caused by our standing in our own sunshine.