Miracles enables us to judge of doctrine and doctrine enable us to judge of miracles.

Half of the harm that is done in this world is due to people who want to feel important

Show me a man who cannot bother to do little things andI'll show you a man who cannot be trusted to do big things.

Conflict is neither good nor bad. Properly managed, it is absolutely vital.

Embracingconflict can become a joy when we know that irritation and frustration canlead to growth and fascination.

Youcannot truly listen to anyone and do anything else at the same time.

Even a fish wouldn't get into trouble if it kept its mouth shut.

Neveranswer a letter while you are angry.

Duringa negotiation, it would be wise not to take anything personally. If you leavepersonalities out of it, you will be able to see opportunities moreobjectively.

Itmatters not whether you win or lose; what matters is whether I win or lose.

The leaders who work most effectively, it seems to me,never say ‘I.’ And that's not because they have trainedthemselves not to say ‘I.’ They don't think ‘I.’ Theythink ‘we’; they think ‘team.’ They understand theirjob to be to make the team function. They

A goodmanager doesn't try to eliminate conflict; he tries to keep it from wastingthe energies of his people. If you're the boss and your people fight youopenly when they think that you are wrong that's healthy.