Not everything that is faced can be changed. But nothing can be changed until it is faced.

Reasonand emotion are not antagonists. What seems like a struggle between twoopposing ideas or values, one of which, automatic and unconscious, manifestsitself in the form of a feeling.

Suffer fools gladly, they might be right.

Resolvingconflict is rarely about who is right. It is about acknowledgment andappreciation of differences.

Given afair wind, we will negotiate our way into the Common Market, head held high,not crawling in. Negotiations? Yes. Unconditional acceptance of whateverterms are offered us? No.

Agrievance is most poignant when almost redressed.

The property of power is to protect.

Humoris the affectionate communication of insight.

To exaggrerate is to weaken.

You andyour spouse should consider the arguments you have, not as calamities in thehistory of your child’sdevelopment, but as opportunities for learning. Take the opportunity to teachyour children the art ofand value in negotiation, and to demonstrate you

Thesearch for someone to blame is always successful.

Thecorrect strategy for Americans negotiating with Japanese or other foreignclients is a Japanese strategy:ask questions. When you think you understand, ask more questions. Carefullyfeel for pressure points.If an impasse is reached, don't pressure. Sugges