Keepthings informal. Talking is the natural way to do business. Writing is greatfor keeping records and putting down details, but talk generates ideas. Greatthings come from our luncheon meetings which consist of a sandwich, a cup ofsoup, and a good idea

Thoroughnesscharacterizes all successful men. Genius is the art of taking infinite pains.All great achievement has been characterized by extreme care, infinitepainstaking, even to the minutest detail.

Cooperativeconflict builds people up, strengthens their relationships, and gets thingsdone.

When aman says that he approves something in principle, it means he hasn't theslightest intention of putting it in practice.

Trust begets trust and untrust begets untrust. It'snatural.

Resolvingconflict is rarely about who is right. It is about acknowledgment andappreciation of differences.

Themost dramatic conflicts are perhaps, those that take place not between menbut between a man and himselfwhere the arena of conflict is a solitary mind.

It'snot the will to win, but the will to prepare to win that makes thedifference.

Encouragement after censure is as the sun after a shower.

The true test of intelligence is not how much people know how to do, but how they behave when they don't know what to do.

You can be erudite with knowledge of others; you can be wise only with your wisdom.

Laughteris the shortest distance between two people.