If you are distressed by anything external, the pain isnot due to the thing itself but to your own estimate of it; and this you havethe power to revoke at any moment.
Neverforget the power of silence, that massively disconcerting pause which goes onand on and may at last induce an opponent to babble and backtrack nervously.
What isthe shortest word in the English language that contains the letters: abcdef? Answer: feedback. Don't forget that feedback isone of the essential elements of good communication.
