Neverforget the power of silence, that massively disconcerting pause which goes onand on and may at last induce an opponent to babble and backtrack nervously.

Whenmen and women agree, it is only in their conclusions; their reasons arealways different.

The singlemost powerful tool for winning a negotiation is the ability to get up andwalk away from the table without a deal.

All our rightousnesses are like filthy rags

The best prophet is common sense, our native wit.

Resolvingconflict is rarely about who is right. It is about acknowledgment andappreciation of differences.
One ofthe best ways to persuade others is with your ears by listening to them.

The great essentials of happiness are: something to do,something to love and something to hope for.

In history, characters and events occur twice, first as tragedy then as farce.

Sorrow and silence are strong, and patient endurance is god-like.

Whenyou cannot make up your mind which of two evenly balanced courses of actionyou should take choose the bolder.

Whenyou plant lettuce, if it does not grow well, you don't blame the lettuce. Youlook for reasons it is not doing well. It may need fertilizer, or more water,or less sun. You never blame the lettuce. Yet if we have problems with ourfriends or our family,

The work of an unknown good man is like a vein of water flow hidden underground, secretly making the ground greener.