Thecorrect strategy for Americans negotiating with Japanese or other foreignclients is a Japanese strategy:ask questions. When you think you understand, ask more questions. Carefullyfeel for pressure points.If an impasse is reached, don't pressure. Sugges

Successis blocked by concentrating on it and planning for it ... Success is shy itwon't come out while you're watching.

Dealwith the faults of others as gently as with your own.

Our faults irritate us most when we see them in others.

You see what power is holding someone else's fear in your handand showing it to them!

He that is unkind to his own will not be kind to others.

Whoeverhas the mind to fight has broken his connection with the universe. If you tryto dominate people you are already defeated. We study how to resolveconflict, not how to start it.

If your mouth turns into a knife, it will cut off yourlips.

Conflictlies at the core of innovation.

The darkest hour has only 60 minutes

When angry, count to ten before you speak; if very angry ahundred.

In aconflict, being willing to change allows you to move from a point of view toa viewing point a higher, moreexpansive place, from which you can see both sides.