Keepthings informal. Talking is the natural way to do business. Writing is greatfor keeping records and putting down details, but talk generates ideas. Greatthings come from our luncheon meetings which consist of a sandwich, a cup ofsoup, and a good idea

He whocannot agree with his enemies is controlled by them.

In oneof our concert grand pianos, 243 taut strings exert a pull of 40,000 poundson an iron frame. It is proof that out of great tension may come greatharmony.

It isn't important to come out on top, what matters is to be the one who comes out alive.

Resolvingconflict is rarely about who is right. It is about acknowledgment andappreciation of differences.

Conflict is neither good nor bad. Properly managed, it is absolutely vital.

Knowledge is of two kinds, we know a subject ourselves or we know where we can get information upon it.

The hand of liberality is stronger than the arm of power.

No matterhow thin you make a pancake, it always has two sides.

Usenon-verbal communication to SOFTEN the hard-line position of others: S =Smile, O = Open, Posture, F = Forward Lean, T = Touch, E = Eye Contact, N =Nod.

The king goes as far as he may, not as far as he could.

Whateverfailures I have known, whatever errors I have committed, whatever follies Ihave witnessed in private and public life have been the consequence of actionwithout thought.