A cup is useful only when it is empty; and a mind that is filled with beliefs, with dogmas, with assertions, with quotations, is really an uncreative mind.

We knowwhat happens to people who stay in the middle of the road. They get run over.

Agrievance is most poignant when almost redressed.

Embracingconflict can become a joy when we know that irritation and frustration canlead to growth and fascination.

Nosnowflake in an avalanche ever feels responsible.

They may forget what you said, but they will never forget how you made them feel.

It is throughcooperation, rather than conflict, that your greatest successes will bederived.

Bring ideas in and treat them royally,for one of them may be the king.

Thecorrect strategy for Americans negotiating with Japanese or other foreignclients is a Japanese strategy:ask questions. When you think you understand, ask more questions. Carefullyfeel for pressure points.If an impasse is reached, don't pressure. Sugges

Beautifullight is born of darkness, so the faith that springs from conflict is oftenthe strongest and the best.

A goodlistener is not someone with nothing to say. A good listener is a good talkerwith a sore throat.

Failingto plan is planning to fail.