Thenumber one goal in resolving a conflict is to make sure both sides maintaintheir self-esteem.

Difficultiesare meant to rouse, not discourage. The human spirit is to grow strong byconflict.

Bythree methods we may learn wisdom: first, by reflection, which is noblest;second, imitation, which is easiest; and third by experience, which is thebitterest.

Work without faith is like at attempt to reach a bottom-less pit.

Unlessa man has trained himself for his chance, the chance will only make him lookridiculous.

Resolvingconflict is rarely about who is right. It is about acknowledgment andappreciation of differences.
One ofthe best ways to persuade others is with your ears by listening to them.

Nothingso completely baffles one who is full of trick and duplicity himself, thanstraightforward and simple integrity in another.

Silenceis argument carried out by other means.

Prepareby knowing your walk away [conditions] and by building the number ofvariables you can work with during the negotiation... you need to have a walkaway... a combination of price, terms, and deliverables that represents theleast you will accept. Witho

He whoangers you, conquers you.

Onceyou consent to some concession, you can never cancel it and put things backthe way they are.

I'vealways felt that a person's intelligence is directly reflected by the numberof conflicting points of view he can entertain simultaneously on the sametopic.